DigiPix AI Privacy Policy

DigiPix AI ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This comprehensive Privacy Policy outlines our practices for collecting, using, storing, and protecting your data when you use our AI services, products and website. By accessing or using our services, you agree to the terms of this Privacy Policy.


Information We Collect:

Personal Information

  • Full Name, Email Address, Phone Number, and Billing Address
  • Payment Information (Processed through secure payment processors)
  • Company Details (If applicable)
  • Profile Preferences and Account Settings
  • Communication History With Our Support Team
  • User-Generated Content and Feedback

Technical Information

To ensure optimal performance and security of our AI systems, we automatically collect technical data during your interaction with our platforms. This includes your IP address, device specifications, and browser information. We utilize industry-standard logging systems to monitor service performance and identify potential technical issues before they impact your experience.

Our systems also employ cookies and similar tracking technologies to enhance your user experience and maintain security protocols. These technologies help us understand how you interact with our services, enabling us to make informed improvements to our platforms.

AI-Related Data

The core of our service relies on AI technology, which necessitates specific data collection practices. When you use our AI services, we collect both the input data you provide and the resulting outputs generated by our systems. This information is crucial for:

  • Improving the accuracy and reliability of our AI models
  • Personalizing your experience with our services
  • Identifying and addressing potential biases in our AI systems
  • Maintaining quality control over AI-generated results


How We Use Your Information:

We employ your information with the utmost responsibility and transparency. Our primary use of collected data focuses on delivering and improving our AI services. This includes:

Service Delivery & Enhancement

Your data enables us to provide personalized AI solutions that meet your specific needs. We continuously analyze service usage patterns and performance metrics to enhance our AI models and improve user experience. This process involves careful examination of both successful interactions and areas where our services could be improved.

Business Operations & Communications

We maintain regular communication with our users to provide essential service updates, respond to inquiries, and share relevant information about our AI solutions. If you've opted for marketing communications, we may send you information about new features, products, or services that align with your interests. You can adjust these preferences at any time through your account settings.


Data Sharing & Third Parties:

Service Providers

We may share data with:

  • Cloud Infrastructure Providers
  • Payment Processors
  • Analytics Services
  • Customer Support Platforms
  • Email Service Providers

All third parties are contractually bound to protect and use your data only for specified purposes.

Legal Requirements

We may disclose your information:

  • In response to legal requests.
  • To protect our rights and property.
  • To prevent fraud or illegal activities.
  • To comply with regulatory requirements.


Your Privacy Rights

Access and Control

You have the right to:

  • Access Your Personal Data
  • Correct Inaccurate Information
  • Request Data Deletion
  • Export Your Data
  • Restrict Processing
  • Withdraw Consent
  • Object To Processing


Children's Privacy:

We take extra precautions regarding children's privacy and maintain strict policies to protect young users:

Age Restrictions and Verification

Our services are explicitly not designed for or targeted at users under 13 years of age. We implement multiple measures to prevent unauthorized access:

  • Age verification mechanisms during account creation.
  • Regular monitoring for potential underage users.
  • Immediate suspension of accounts suspected of belonging to users under 13.

Data Handling for Minors

For users between 13 and 16 years old, we require verifiable parental consent before collecting or processing any personal information. This includes:

  • Detailed notification to parents about the types of data collected.
  • Explicit consent mechanisms for parents/guardians.
  • Regular review of minor-related data processing activities.


Changes to Privacy Policy:

We maintain a dynamic approach to privacy protection, regularly updating our policies to reflect new regulations and best practices:

Update Process

Our privacy policy undergoes regular reviews and updates to ensure continued effectiveness and compliance. When we make changes:

  • Material changes are communicated via email to all affected users.
  • A minimum 30-day notice period is provided before significant changes take effect.
  • Clear summaries of changes are provided, highlighting key modifications.
  • Users have the opportunity to review and accept updated terms.

Notification & Consent

For substantial changes to our privacy practices:

  • Detailed notifications are sent through multiple channels (email, in-app notifications, website announcements).
  • Clear explanations of how changes might affect user privacy.
  • Instructions for users who wish to modify their privacy settings or terminate services.
  • Continued use of services after the notice period constitutes acceptance of updated terms.


Contact Information:

If you have questions about this Privacy Policy or our data practices, our dedicated team is here to help. You can reach us at:

DigiPix AI

Address: 1825 Markham Road Toronto, ON, M1B 4Z9, Canada

Email: vision@digipix.ai

Phone: 905-288-7770


Governing Law:

This Privacy Policy is governed by Canadian law, specifically:

  • Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Artificial Intelligence and Data Act (AIDA)
  • Consumer Privacy Protection Act (CPPA)
  • Provincial Privacy Legislation

Remember, your privacy matters to us and we are committed to maintaining the trust you place in DigiPix AI. We encourage you to review this policy regularly to stay informed about how we protect your information. Your continued use of our services following any changes to this policy constitutes your acceptance of such changes. For specific questions about your data or this policy, please contact us at vision@digipix.ai.